Cynosure Technologies

Managed Services

Run the systems. Carry the pager. Sleep through the night.

End-to-end managed IT — infrastructure, identity, application support, and helpdesk — at a fixed monthly cost, delivered by U.S.-based senior engineers.

Managed services should not feel like a black box. Ours don't. You get a named team, a published runbook, a quarterly business review, and a real-time view into every ticket and every SLA we owe you.

We design for handover from day one. If you ever need to bring the function back in-house, the runbooks, the automation, and the documentation come with you. We earn the renewal — we don't lock you in.

What's included

  • 24/7/365 monitoring & response

    01

    Proactive monitoring of infrastructure, applications, and SaaS dependencies with on-call escalation to senior engineers.

  • Helpdesk & end-user support

    02

    Tier 1–3 support via portal, email, chat, and phone — staffed by humans, in your time zone.

  • Patch & vulnerability management

    03

    Coordinated patching windows, CVE-driven prioritization, and audit-ready evidence.

  • Backup & disaster recovery

    04

    RPO/RTO commitments with quarterly tested restores. Not just snapshots — actual recoveries.

  • Cloud cost & FinOps

    05

    AWS, Azure, and GCP cost optimization that pays for the engagement in the first year.

  • Vendor management

    06

    We sit on the bridge call with your other vendors so your team doesn't have to.

What you can expect

  • 99.9% uptime SLA met or exceeded across the first twelve months.
  • Mean time to resolution on tier-2 tickets cut by half within the first quarter.
  • Audit-ready evidence packages produced on demand without scrambling.
  • A documented runbook your team can use to operate the function in-house if you ever bring it back.

Let's get specific

Tell us what's slowing you down.

Book a discovery call